This is irrespective of the outcome of a Chargeback claim towards the credit card issuer. If you pay another way we’ll still try to help, but we recommend everyone uses PayPal’s secure service. A Claim under PayPal Buyer Protection may cover multiple items, e.g. You have to be sure that the seller’s item has the correct standing with PayPal in the Buy Safely box to get this buyer protection. Terms and conditions of the credit card issuer apply. 3.5. Under paypal's Buyer Compliant Policy when you shop outside ebay you have some redress now. I bought a product outside ebay but the item is significantly not as described. PayPal will refuse a Claim under PayPal Buyer Protection in case the Buyer has already been granted a payout in relation to the same purchase in the scope of the eBay Buyer Protection program. Protections for all sellers Abusive buying activity. If the Seller reimburses the purchase price and the costs for shipping the good(s) to the Buyer or if the Buyer and the Seller agree on a partial reimbursement, the Buyer may not claim a reimbursement from PayPal. PayPal cubre el total del precio de compra y los gastos de envío y gestión en los siguientes casos: artículos no recibidos, artículos muy diferentes a la descripción del vendedor, transacciones no autorizadas desde tu cuenta PayPal When you pay with PayPal on eBay.ie, you're protected by PayPal Buyer Protection on eligible purchases. For this purpose, the Buyer must log in into its eBay account and initiate a return on www.ebay.de (return request). if the Buyer purchased three items, but two don’t get shipped. In these cases the refund takes place irrespective of PayPal being able to (re-)claim the payout amount from the Seller. PayPal may decline the Claim if the Buyer does not provide an answer within the stated timeframe. 1. the item has obviously been used instead of being new and sealed; The item is unusable but was not mentioned as such in the item description, e.g. If the decision is reversed, your final value fee will be refunded. The buyer has promised more than I asked for, which is a red flag to me. Further, you may not file a Claim under PayPal Buyer Protection, if in relation to the same purchase you have already filed a Claim with an eBay Buyer Protection program. eBay had purchased PayPal back in 2002 and spun it off in 2015, but the two organisations had remained tightly linked, with PayPal continuing to process payments for eBay. To take advantage of Buyer Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment, Terms and Conditions apply. Generally speaking, eBay Buyer Protection is a promise to shoppers on the U.S. eBay site—eBay.com— that eBay will intervene in disputes between buyers and sellers to rectify issues when the seller has failed to act adequately to resolve the dispute. Yesterday, I agreed with a buyer to purchase an Ipad from ebay, but because he had already sold numerous items on ebay, he could not do this anymore. About the Book Author Marsha Collier is a recognized expert on ecommerce, online customer service, social selling, social media marketing, and eBay. PayPal will not request such return if there is the reasonable suspicion that the return of the item would result in a violation of existing law. For the latest information on this program, go to PayPal’s buyer protection page or PayPal’s security for online shopping page. User #120235 205 posts. In case it is not possible to achieve a resolution, the buyer can file a eBay Buyer Protection case in the eBay Resolution Center within ten days after initiating the resolution process. The listing of the Seller contained a refund policy (“Widerrufsbelehrung”). The UK-based buyer paid via PayPal and I promptly sent out the parcel by courier, with compensation cover if it failed to arrive. Below we show a number of examples for items significantly not as described or “SNAD”. In order to qualify for PayPal Buyer Protection in the addition to the conditions of Section 5. below the following requirements must be met. The policy is no doubt mostly aimed at buyers buying outside Ebay. Follow these steps to get your refund. (referred to as "PayPal"or “us” or "we" or “our”). Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Have you tried it? In case it is not possible to achieve a resolution the Buyer can file a PayPal Buyer Protection claim in the PayPal Resolution Center within 20 days after initiating the resolution process. Ebay is proving their service to the seller ONLY, whereas Paypal is governed by Australian banking laws and would therefore been seen as not being a party to Ebay's offered service to the seller, thereby Paypal's own buyer protection should stand as usual. No violation of PayPal Acceptable Use Policy. So much for ebay buyer protection. Sign Up for Free The first thing to do is to contact the seller and try to sort out the issue between the two of you. if initially you did not receive an item but later on received one that was significantly not as described) via the PayPal Resolution Center or by contacting our Customer Support. PRICES INCLUDE WORLDWIDE SHIPPING! You are viewing the PayPal Community Archives. The Buyer may either file a Claim under PayPal Buyer Protection or issue a Chargeback towards the credit card issuer (two payouts are not possible). The Buyer must reply in a timely manner to any questions asked by PayPal in regards to the PayPal Buyer Protection Claim. PayPal Buyer Protection for items that have not been shipped does not cover items lost in transit. Other payments that you make outside the above-mentioned payment flows cannot be allocated by us and are … However paypal buyer protection is not a coverall and its best you read up on it to see how you are covered. Purchases of vehicles (including, without limitation, motor vehicles, motorcycles, aircrafts, and boats; except for personally portable light vehicles used for recreational purposes like bicycles and wheeled hoverboards). Example : Buyer purchases item from ebay and pays by paypal. It would be best if you had in mind that this Guarantee does not cover specific categories of products and those are: If your eligible PayPal purchase doesn’t go as planned, we’ll help you make it right with Buyer Protection. Buyers can use the eBay Money Back Guarantee when: They don't receive an item … PayPal te permite comprar sin compartir tu información financiera, además, te ofrece protección de forma gratuita en todas las compras realizadas en eBay. As a buyer who pays for eBay items through PayPal, you can be covered against fraud under the PayPal Buyer Protection plan. PayPal may decline the Claim if the Buyer does not provide an answer within the stated timeframe. Buyers can't use more than one resolution method to get a refund. if i buy a computer from overseas from a website? Purchases of items equivalent to cash (including, without limitation, stored value items such as gift cards and pre-paid cards). PayPal only decides on the outcome of a PayPal Buyer Protection Claim. The buyer is covered by Paypal's Buyer Protection for 180 days from payment, longer than eBay's 30 days from last estimated date for delivery. The PayPal buyer protection comes into force when you have problems with eBay, but without eBay purchase will benefit you when you Pay with PayPal. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. PayPal will decline the Claim if in the requested timeframe, the Buyer does not provide the proof of payment or the Seller provides evidence that the payment has not been received, and the Buyer is required to open up a PayPal Account in order to receive the payout in the event his Claim for protection for a purchase was successful. With eBay the buyer has plenty of protection, to the point where it's a system that could and probably is abused. Payments to state-run bodies (except for state-owned enterprises) or traders acting on mandates received from state-run bodies. Re: Buyer protection outside ebay As long as you use the goods option you have the same buyer protection on other sites as you do on ebay. Re: Buyer protection outside ebay As long as you use the goods option you have the same buyer protection on other sites as you do on ebay. Good afternoon dear PayPal members! They say they "advise" to file ebay cases on ebay, but they cannot prevent a buyer from filing with paypal instead. I sold four certified gold coins on eBay to a buyer in Canada for £4,300. For purchases made outside of eBay: via the “Send Money” tab on the PayPal Website by clicking the “Purchase” tab, or the Seller’s PayPal checkout flow. It is no secret at this point that eBay, one of the world’s largest online marketplaces, will be replacing PayPal as its main payments processing provider. For any PayPal payment the Buyer may only file one single Claim on PayPal Buyer Protection, either because the Seller has not shipped the item or because the item is significantly not as described. THIS IS WHAT HE CLAIMS. Manage your cookies, Using PayPal from a registered PayPal Account, or, Using PayPal, “Kauf auf Rechnung”, Kreditkarte oder Lastschrift on the German eBay website, Using the PayPal payment upon installment service (“. The Buyer had a right of return according to this refund policy. When we determine that a buyer has violated the abusive buyer policy, we will remove any Feedback and defects posted by that buyer, including opened cases in service metrics.For abusive buyers, we may also limit the ability to file return requests on the eBay … The Buyer requests to return the goods to the Seller within the eBay return process. If the original payment has been funded by credit card, the amount will be charged back to that credit card. PayPal may extend this timeframe in case of extraordinary circumstances which are outside the control of the Buyer. This is why eBay is dropping PayPal as their payments provider. Rather, he wants to send money directly to my PayPal account because his eBay app "isnt updated". You should really have accepted the return, and refunded on receipt in order to get back your selling fees. In the event that we are obliged to make a refund to you under PayPal Buyer Protection for any reason, you agree to receive the refund by way of a funds transfer to your PayPal Account. I have a buyer asking me to email them privately with my PayPal email and item number for payment. PayPal reserves the right to limit access to the Buyer’s PayPal Account or to close that PayPal Account, if the right to file a Chargeback towards the credit card issuer is misused. Buyer Protection offered either by PayPal or eBay. The decision about the Claim under PayPal Buyer Protection is final and any legal actions against PayPal with respect to this decision are excluded; your statutory rights remain without limitation apart from the provisions of this PayPal Buyer Protection policy. I bought an item and it has not arrived. PayPal Buyer Protection protects the Buyer if an item purchased has not been shipped (“Item Not Received” or “INR”) or if a shipped item is significantly not as described by the Seller (“SNAD”); see Section 4. below for details. After selecting a resolution process (eBay Money Back Guarantee, PayPal Buyer Protection or requesting a chargeback from their payment provider) a buyer is required to use only that process to resolve the transaction issue. When you sell on eBay, you’re protected by policies, transaction monitoring, and data systems that make eBay a safe and vibrant community. For PayPal, within 180 days after the purchase agreement was concluded, the Buyer initiates a resolution process for the Dispute and tries to solve this dispute with the help of tools and resources provided by PayPal. The Buyer must file a Buyer Protection Claim on eBay if the Seller has not reimbursed the purchase price and the shipping costs to the Buyer. 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