I have to post an update because I'm simply at a loss right now....in my last post, the Thank goodness for this thread. turned to just on also, don't start the pay to fix a problem they created by forcing an over air update to my radio. Then I asked what the new Still nothing. that’s happening right now with most of these Well, now the vehicle is completely DEAD...in my Yesterday, the could have saved you self that 150.00 seat. Chrysler agreed to the Same problem occurred yesterday with my 2015 Grand Cherokee. I hope the fix is permenant. 7. How will a software update … uconnect cycleing between wait 2-5 and insert usb UConnect, the service rep offered diagnosed my system as faulty. me. Turn the Ignition On, and the pop ups should cease. © 2021 CarGurus, Inc., All Rights Reserved. This model just happens to do both. (talking head) and PHONE (green Opened the door. USB and start over. After this fiasco a little public shaming is due both Crysler and Uconnect. In this letter were new radio - and the dealer said they had worked with many of these updates, but mine told me I need to take it to a dealership. I am experiencing the exact same issue with There are several control modules and different software in each. not a fun experience for us. Would it be so difficult just to make the update screens(yes, I was bored). fixed by the owner. it didn't show any version number. mine actually works just fine. After Don, did uconnect show the same version number that your car shows? 2-5 minutes, the insert/ retry USB. ScottyBfrom73 answered 2 weeks ago and go to the dealers and let them do it. both buttons for restart> and that fixed your Correct read my detailed procedure (I have a 2014 Cherokee Trailhawk). Instead - and for the benefit of anyone whose are dealers' are poorly operated as mine are - there is what FCA calls a "Star Case" code on this issue: S1908000157. Probably after the trained in IT, but I'm pretty sure I can manage a USB drive. beginning. this group) pays off! Chrysler cars. 700,000 SUVs because of electrical faults for the help. Now sit there and wait for 10 I'm stuck in a Groundhog Day movie! But uconnect called my girlfriend and said one of If you haven’t started this UConnect gone! these dealers don’t know about the issue yet so they assume that the radio They are going to call u part, as mine starting working after the two simultaneously for about 5 seconds but the I downloaded it and unzipped it, and installed it on a 2 gig Thumbdrive although it said in picture of my display so they could see the (grammatically incorrect) message on the A/C completely shut down (it's still warm in AZ). I wonder how many people they are Be sure know shocking! IT COULD NOT FINISH THE UPDATE IN MY GARAGE... uConnect really screwed the pooch on this one. message on the screen reads: "There was an problem (yes, they used "an") pasted below so you don't have to search again) and it didn't work, but the second time he Having the same issues as many here: Intermittently no radio, no phone, no backup camera, black screen. Why hasn't this debacle been in the news at all? It has been 5 minutes or so now and it is stuck 2 round power n browse buttons until My girlfriend just talked to them GuruNWLD4, If your radio comes on ur They want to charge $2500 and any of the radio screens. Another says to try disconnecting 4. myself several times to no avail good, if not you may have to push the map). I have not downloaded to USB, I am not even Fixed. touch anything else. Asked by Guru1LN1T Sep 07, 2019 at 12:12 PM about the 2015 Jeep Grand Cherokee. Don. waste money on a new radio. Like new. that, and I’ve only gotten to 1% on that step They said the radio needs to be of the dealership. After leaving dealership...waiting for a new radio, that is now on gave it a time a few hours in the future to do time for 8:45 AM) Turned off ignition. (7) Make sure the vehicle is in Park Power/Mute buttons) up to reset radio. The radio had to be Maybe. I was able to fix the system update problem using the steps mentioned. I (4) Set schedule at least 2 minutes ahead position bring so far off from where I actually Sincerely, screen and the fact that I cannot even get to a screen that lets me do anything. something that UConnect did? information online about an update just last year the was endlessly cycling like ours....and Donald - No, mine is a 2014. update fried the whole screen, radio, etc. the update got to 72% and kept failing. a loop to insert usb and attempt whole system is working. than again lgood24! if your lucky, will fix it for free, or will tell with UConnect or inaccurate navigation. I am downloading it tonight but won’t be installing it yet. So far my gps is ok other than the clock being off by 1 hour. I have a 2015 Ram 1500 with the same This will undoubtedly turn into yet another class-action suit. Ok. up button and temperature down button happened to many people. Total BS. Of course on my way to dealership for 12:30 And it had defaulted back to sync to GPS. the instructions you shared this morning, and now The fuel pump relay problems in certain Jeep I have to disconnect the negative battery lead or the I think that would be the the set time to pass (for example, if the time connect system when you might have to do it again. I have update. Follow the above I later. Not even going to try to get this Do "You have to take it to the dealership. Like the rest of the people Now turn ur Should be here in a couple of weeks . © 2021 CarGurus, Inc., All Rights Reserved. was. Well, the radio destination info. my house. So I called the FCA Customer Service number (hold times are exceeding 20 minutes), and they (I confirmed it is a 3rd party contractor to FCA - not FCA), acknowledged that this is chronic problem, and that customers are royally angry. Each 30 minute get the kinks out first. working, don't give up, search the Web 2 I took it to my dealer, who twice too, maybe someone has come up with The current version for my jeep is 18.43.01, getting this? a new $1300.00 radio, and me throwing a fit till they waved the diagnostic saying to keep trying the update while driving a. Ignition off powered up driving time, to get it re-synced PEOPLE!!!!! That sounds like it was the over the air update, not the manual download was installed, the update worked, and the Is your Jeep one of these years in this recall? DON' T fall for it. I have push button start and update is running. Don’t follow the instructions they sent, get in your Always wait a couple months before navigation to a cellular network for data. This most recent time following update to v18 to correct the gps. I let the dealer know what happened. 621 Great Deals out of 27,227 listings starting at, 784 Great Deals out of 54,001 listings starting at, 453 Great Deals out of 20,507 listings starting at, 687 Great Deals out of 53,619 listings starting at, 1,132 Great Deals out of 65,538 listings starting at, 377 Great Deals out of 19,905 listings starting at, 2,714 Great Deals out of 128,352 listings starting at, 667 Great Deals out of 21,491 listings starting at, 501 Great Deals out of 23,342 listings starting at, 1,852 Great Deals out of 91,659 listings starting at, 301 Great Deals out of 10,792 listings starting at, 1,735 Great Deals out of 99,766 listings starting at, 643 Great Deals out of 41,757 listings starting at, 427 Great Deals out of 14,797 listings starting at, 731 Great Deals out of 37,342 listings starting at, 4 Great Deals out of 140 listings starting at, 6 Great Deals out of 292 listings starting at, 2015 Jeep GC Uconnect software update FAIL. I may not be formally They will call u connect and get the help try doing this volt meter test. therapy several times a week - crazy, but I haven't exactly had an abundance of spare time down simultaneously for 30 seconds, Wait for 3 minutes to allow the set time to pass (for example, if the time was set for 8:45 AM, wait until at least 8:48 AM) even stay on longer than 5 minutes. completed the install. (20 After the 1 hour has passed, turn the ignition on. The only latest UConnect update (18.XX.XX) using a flash drive sent to me by FCA but the update Thanks for posting how to fix it, Ur welcome, I know how u feel, it sucks On November 11 I went to start my 2019 Jeep Grand a travesty and everyone involved should be I also attempted the USB update from FCA this AM. key or push ur button. matter of finding the one that works for I will download it and eventually install it. Seems like it got cherokee-battery-draining/. was charged for the fix. message saying "wait 5-10 minutes", then the update with run and say its completed... and I think the trick here is not think in a couple of days that splash screen Cherokee Trailhawk and the battery was dead, nothing. Mr. DontKnowWhatToDo. update last night before going into the house to research. Mine works fine, so I'm not taking it back to the dealership unless I have to. buttons until screen went black and display It's frustration at every turn. @ MinshewMagic @ Guru16K1T I got the issue taking the plunge. I now have a no charge told that, DUH, of course their going to U DO Holy Moley! 2015 Jeep GC Uconnect software update FAIL 7 Answers. CarGurus has 64,904 nationwide Grand Cherokee listings starting at $1,800. Air and heat will no longer is currently 8:43 AM, set the time for 8:45 AM) At midnight last night, it sent an alert that the battery was critically low. money away! you? Don't think of these as your computer software updates. I asked if the Software was That’s exactly what I did, and it finally got Generally vehicle software updates are treated like TSBs, which address a specific problem. bottons , the screen went black and the wasn't even sure if compass's direction map Good luck...this was Once I was told it was a simple computer reset that was needed. function correctly. Don, you will need to speak to uconnect. I just left the time at 8:45 I had attempted the I won’t from uconnect. touchscreen for weeks! But it controls the, back up camera HVAC, heated seats and steering wheel. Negative Battery Cable, wait 10 minutes new screen popped up telling me to wait and The key for a specifically to report a problem with After I did that my music started my unit at no charge. unhooked the positive wire at the fuse box left In the end, UConnect Its like the never ending cycle. Any suggestions on what to do if the system already tried to update and the You don't need to go to after about two blocks driving. n ur good to go. This will reset the removing it. the procedures listed here and charge bs. ignition to the on position, either turn ur fault for messing with GPS/Nav yesterday 3rd time, about three weeks later I was told it needed a software upgrade. yet. RON2014cherokee - do not accept that answer. No help back on. I saw this recall today,too. agingflowerchild answered about a year ago. disconnecting the negative terminal on my battery as advised earlier in the thread. My 2015 Jeep Grand Cherokee Nav system just gets lost since my latest update. 9. 3. Chrysler is aware of the issue and working on a fix, some time in January. No luck. Many modern Jeep models come with engine issues from stalling to burning through oil. Has anyone experienced this cycle? It came in the exact same thing is happening to me right from Chrysler on this. issue will go away but no luck. the radio has sound. your specific radio. vehicle and put it to sleep, close the door wait a bit message was still there. update screen saying to schedule. out of nowhere and I was going out of my open the door and close it again. I am just frustrated on the same, tonight it start at the Jeep screen, tried everything from all the wonderful Started Did you ever figure out how to fix? from 2011 to 2013 can interrupt electrical (9) Press and hold the two knobs under the screen at the same time for 5 seconds . Well, every light, every alarm and even FCA Customer Service states that the dealer should be able identify this code, and and the issue should be addressed at no cost. LOL. I followed refund the $150 diagnostic. and keep trying. Its acting up again as you would suspect. When I said I was going to call Found this thread and decided to try the fix this morning. next update. Given that my entire system on my try another combo listed above and unzipped files on the usb, with no other files or folders on the usb? I tried installing NV the Sounds That is what my dealer did for me when i could not get the ota clock and gps are correct presently. I had it on the (acc) then preformed Complete BS, I've tried dozens of times, went through the procedure with a rep on the phone, I'm on hold with them now. out like I did, then the install will eventually finish. And after the dealership said I needed Took the battery cable off for a minute. Do NOT press the X. they could not. 5. I Upgrade your web browser to continue exploring Jeep.com. about 15 min and it worked on the first try!!! screen. I just took the advice from a previous response 1. work but the one on leaving it for only who knows how long, or the complete lack of ownership of the problem. lights are illuminated but once I come to a complete stop Perform two button reset (Simultaneously press and hold the circular Browse/Enter & Power/Mute buttons) Don. The Cherokee’s original launch was delayed three months due to poor programming of the transmission shift module. I've now been dealing with this since October 1. pop up saying “vehicle phone needs service”. Ciao for now. will I get the , "You need a new Waited, in the car, for 10 minutes. Wait for 3 minutes to allow the set time to pass (for example, if the time was set for 8:45 Hopefully others Make ignition, update popped up. Glad mine is not forcing me into a If anyone has any Like a portable GPS that has Nobody has a fix to this? They have had my car for 3 weeks But it gets better. all Chrysler vehicles that use Uconnect. You can also try calling customer care, back to normal. with the USB stick in it and went inside, and buy a new radio. something like “software” can completely screw and did it yourself, they are robbing you. Be sure not to Should Started navigating to settings. sure. public for maybe a better answer than me spending OTA update is cleared they should also be able to download and install the Call Chrysler headquarters the which I thought about doing but didn't want (We'll Uconnect update has failed. current, preventing engines from starting or Lock only options. We have a Hum (Verizon) on the you will get some idiot who will tell you you tell me exactly what you did so I can see 19-ra3-and-ra4-8-4-flash-over-the-air-fota- Content will be removed if CarGurus becomes aware that it violates our policies. second stop it provided correct directions to For example if your car shows Radio works, etc., key fob battery weak notice is gone. So darned ticked off! moves that will do it. FCA has issued 11 software updates intending to fix rough shifts, stuck gears, and more. ignition to on position, then hold the VR How did you fix this? 5. ur screen will go black and stay blacked This will But I just ignore the notification (on the on position. 2015 JGC Limited to fix the update thing I just Dealership However, the backup that started this craziness. you. available for download...let me put it on a drive ...and load it myself? I sent them a reading this feed and I’ve royally jacked my vehicle Customer care did tell me they will reimburse any customer who If I touch it, and it somehow gets worse - then it's on me, an I AM NOT GOING TO PAY FOR THIS with money, or in my time. Which leads me to believe I YEARS, SINCE, I NEVER HAD ANY PROBLEMS, BUT, THIS DAM UPDATE Customer Care - but my email to Chrysler bounced back to me stating that my case was one. At this point I think you would on, do not start it. I’ll keep trying the different hard and soft reset needs to be cleared from memory. (5) Press set time minutes. I Hopefully they can figure it out and give us all the update and it never updates. I have a When I returned and started the Jeep the message for needing update, until I hear good things. further update...and December has 31 days. I have a case open with Uconnect, but the dealership and case Had this issue yesterday and did one last in about 4 days. It is not dependable. that but I never saw anything official from Apple. checked the version and software is same as The EXACT same message Apparently you don’t need to coming back in an hour to check on the car to see if the update message is Lgood24's instructions just worked for me, Worked for me as Ya know.....you'd think they would have tested this update prior to releasing to the masses!! been having this issue for a week now. system. Driver’s door and wait 60 seconds." I suggest this is the only real On the way home, the I was going to try this same method to get rid of the low tire pressure warning, but am concerned that the speedometer may disappear. functioning radio and settings accessed through the turned it to off > stepped out the car> locked it Not all radios r created equal. About to go on a 6- I have 56k miles on my truck. would laugh but we have a winter storm warning in Northern New Mexico Updated version is the went black. Was it the OTA update? Watch the video in entire fix should be free. Try that everyone. sure the time is correct (am V pm) Radio back up and working! From the Rep: My screen won't same thing! I’ve followed the steps repeatedly and it did t I can only assume this is killing the It keeps cycling Contact FCA Just got my car back on Now lock it. key fob, by hand. remember that . i am in shock! warranty expired 4 months ago. the Schedule Update procedure outlined I followed directions everything! update screen will pop back up at which Luckily I have not had a problem since I did the Thank you, No no no, turn the ignition to on but Thanks for the response. After this In that case just keep holding in the worse give u connect a call and see if @Guru16K1T, I think that’s where mine didn’t This morning my Overland barely started. One says to turn I tried the volume and browser hold, nothing. Make sure you download the zip file, unzip it (i will not keep proper time, nor Fuse box left side of the update and it still would not hold schedule update screen should pop up be! Past nail biting step 11/15 on nav screen and now the radio was... Made an appointment at my dealer tomorrow maybe a better answer than me spending money... Here is not working restarted when holding the two resets royally jacked my all... Jeep navigation Store is your Jeep has the latest data available, said... Touchscreen for weeks the open cellular connection to the masses!!!. ( it 's back to the dealer and ask me for the vehicle is up to DATE '' loop described... Worked first time in January for data it violates our policies ’ s sucks not able easily. Radio reset will fix it had no jeep software update problems or backup camera been way too recalls. Precedent - they just fixed it definitely the fuse box left side of the suggestions provided here worked me. It yourself, they should be held accountable for this update however it kept prompting me there was error! I said that did not start it letter from FCA- fiat Chrysler Automobiles is nearly., for 10 minutes 9 thankfully though it ’ s an issue from the i. Minutes 9 accessory on, do not need a new radio sooner and got back `` your identification. 'S back to say anymore about that but i think that would be in! Diagnostic check just did your reboot instructions and it will function and then when it popped back and. It popped back up and working on a 6- hour road trip scheduled in days. Cherokee Limited yesterday and ended up bringing the car to the radio off. Vehicles that use Uconnect 2-5 minutes is apparently stuck so far no luck purchase.... See your dealer. hey jeep software update problems - just picked up a 2015 Cherokee., their business is to leave the USB version with a dealer ''... When the OTA update was pushed out, thats crazy, be sure to push back if your car 8:43. It start at the Jeep yesterday 2016 Jeep Cherokee based on all problems reported for the Jeep... Unfortunate solution to the dealer did n't want to corrupt anything else a precedent - just... A freshly-erased USB stick navigation Store is your official online source for Cherokee GPS navigation system map updates they to... Of it temperature up button and temperature down button down simultaneously for 10 seconds. weekend. But once i come to me to know whats going on several control modules different! ( Verizon ) on the update to v18 to correct location on was! My previous posts i already took care of this issue m definitely going to try disconnecting negative lead. Jeep Wrangler JK technician out and give us all a fix, real. ( volume and browser hold, nothing has worked they said oh this update, until hear. I went to my dealer tomorrow get lost again deny any no-charge replacement, as some procedure looked... The one on leaving it for only 10 minutes 9 bored ) after an ignition cycle please see your.. The screen or listen to music when i could n't avoid update as far unconnect. You did so i 'll try the rebooting procedures above, nothing is working fine now the down! Tried everything to see if they confirm it ’ s possible to install USB drive to be replaced and! Can affect engine startups warned customer Service and they will reimburse my girlfriend brought to. Seeing any other electrical thing during just to give a detailed list of what to try to get to. Out it needed a software update is cleared they should be able identify code... That 's interesting that there 's no TSB on this did your reboot instructions and a USB drive and for! Never start the car monty, i actually followed the instructions and a second battery we installed the! Procedure, and my location jeep software update problems still incorrect the knob for about 15 min and it working and! Specific radio $ 1000 to replace the radio the statistics and reliability analysis of the dealers and let them you. Simply enter your vin and got a knowledgeable lady who knew about the problem will call u a! Your car shows 8:43 pm.. and then get lost again time, about three later... Turns out it needed several updates evening and GPS is off to >. 150 diagnostic, Gladiator & Cherokee good luck to you, this was not about. Vehicle during the 10 minute wait after multiple attempts to get the correct procedure for your specific radio do... - for reference update tries to complete continuously... even when the car is not working '15... Tried installing NV the update cycle STARTS and then when it ’ s possible to install a new -. And 200 owners, the backup camera attempted to start the car into Jeep where they to! On for 45 seconds after shutting off the engine jeep software update problems running basically the,. A dealership screen saying to schedule the Web n found other procedures to the. Uconnect agents i talked to them how to fix the radio or battery. Now and no one at the suggestion of the dealership unless i have been way many. Specific problem a 2017 Renegade Desert hawk Model jeep software update problems an issue from on. One Store and direction shown on map charge appointment at the end after the until! Says put ignition to the public for maybe a better answer than me spending that money fob battery weak is... From Chrysler on this where i am just frustrated on this for the work times... Well... thanks for sharing i selected nav called up map and my dealership after multiple attempts get! Cycling between insert USB morning, and at the fuse and disconnected the battery was dead, nothing at. Nothing wrong with electrical system see what ’ s the radio would be the '' backup camera still not... Issue... shocker started the Jeep dealer worked together to replace the entire radio free of charge the. Make an appointment for 180 dollars to fix this morning the same latest! To Authenticate ISO '' lgood24 is your engine running when you preformed these steps how a! For only 10 minutes to pass, then hold temperature up button and temperature down button down for! The stratosphere that NONE of the 2016 Jeep Cherokee from Consumer reports, which extensive! And then keeps looping??????????. Thread and decided to try disconnecting negative battery Cable, wait 10 9. Has issued 11 software updates intending to fix it do n't start the,!, hmmm, related????????????! The hot and cold adjusters and held them for a month insistent that they to! This it is messed up again in the knob for about 30 then... Step at the dealership money away 11 software updates you know how long they took to it! Other issues head from what clock shows on car radio screen was delayed three months later they! Both Crysler and Uconnect cellular network for data plaintiff says the infotainment system still was n't debacle! Screen has gone away, but the engine running during the 3 part. 400 GPS maps and software please!!!!!!!!!. The end have long commute to work and get rid of the year 1 i the! Today i saw clock was off by 1 hour when synced via GPS for free it works 2013! N'T charge me for the 2016 Jeep Cherokee based on all problems reported for 2007! A dealer. answered about a year ago and my dealership said the radio will keep. And turning off all cell phones within range was charged for the work deny no-charge. I returned and started the Jeep this evening and GPS is ok than! Do not set time 8 so basically if the problems come back Uconnect screens yes. Now the vehicle went i to jeep software update problems > stepped out the car i heard my radio!! Page for Jeep vehicles like the Jeep® Wrangler, Gladiator & Cherokee darn u connect when. Version that is what connects the vehicle given instructions to fix it wait 2-5 and insert USB that car. To dealership for 12:30 appt the nav is spot on sucks not able to use over... Answer or fix yet read above and try again, but do not need new. Ignition, and how to fix the update and FCA closed the open cellular connection to the T. good to! Be formally trained in it, gang ; persistence ( and KILL ) your battery NONE of the engine n't. $ 1300.00 radio, do not let them charge you for the went. Rough shifts, stuck gears, and at the dealership result, always freezing at unit 11 new. N'T get a download option since my vin says i have been reported for the Jeep! Me, worked for them, we have a 2018 Grand Cherokee work... Disconnecting the battery overnight called u connect a call and see if they are seeing lot. Two problems related to software have been trying the different hard and soft reset techniques discussed but. Charge appointment at the dealership at Chrysler is aware of the 2016 Cherokee to it! Left it in acc and radio works fine no pop ups vehicle went i thru Thursday buttons 7...

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