Are any cleaning services offered at Sandy Haven Resort? Now $120 (Was $̶3̶7̶0̶) on Tripadvisor: Sandy Haven Resort, Negril. At no point were we asked to make earlier than expected dinner plans to avoid the staffing issue. A warm welcome to Sandy Haven Resort, Negril’s luxury boutique resort. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. See a detailed description of the hotel, photos and customer feedback. Featuring tropical inspired decor, all rooms at Sandy Haven Resort feature a flat-screen TV with cable. We arrived on the property on Dec 26th. We’ll even let you know about secret offers and sales when you sign up to our emails. Sandy Haven Resort is rated "Superb" by our guests. To help protect our guests, staff and wider community of Negril, we have implemented social distancing and safety measures. The beach is beautiful and well kept. Click here to read our COVID-19 protocols. Unfortunately, these issues have resulted in the worst trip to Sandy Haven since we began visiting 5-6 years ago. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Taxes and fees that are shown are estimates only. For clarification the family group to which you refer were paying guests like yourself and NOT related or known to me. The servers learned our names quickly and made us feel at home. Sandy Haven is an upscale, 35-room resort on Negril's Seven Mile Beach. Ms. Chen was completely consumed with entertaining her friends and family not paying guests, understaffed the hotel for the holiday and berated staff in front of guests. Help others make the decision - add your opinion about the hotel Own or manage this property? Sandy Haven Resort are also proud to be given the Travelers’ Choice 2020 award. A warm welcome to Sandy Haven Resort, Negril’s luxury boutique resort. Sandy Haven Resort Norman Manley Boulevard Negril Westmoreland Jamaica. Prices are calculated as of 30/11/2020 based on a check-in date of 13/12/2020. See 850 traveller reviews, 893 candid photos, and great deals for Sandy Haven Resort, ranked #25 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. Either you are on a business trip or a vacation, there's a match right for you. Thats ok if you have staff in place to accommodate guest, which she did not. While we were sitting and waiting for our food a party of 35 people from off property showed up for an obviously scheduled dinner. Please visit our privacy page https://www.sandyhavenresort.com/privacy-policy/ for more information. Understanding of parish rules and laws but confused why we were not informed before arriving. Staff very polite and professional. We recognize that you are a repeat guest and enjoyed your stay with us on numerous occasions previously, we regret that we fell short of your expectations on this occasion. What food & drink options are available at Sandy Haven Resort? My mom's friend stays at this property frequently and has had nothing but good things to say. Sandy Haven Resort, Negril: See 853 traveller reviews, 895 candid photos, and great deals for Sandy Haven Resort, ranked #25 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. Thank you for the special mention of several of our hardworking and dedicated staff, I will pass your favourable comments to them. I would like to give a big ups to Chucky, Ralph, Pops, and the GM. The staff has been experiencing severe challenges during the holiday season due to the stringent Government curfew restrictions which resulted in some staff member being unable to report for duty and ultimately resulted in staff shortages, however the present management, and staff inclusive of the owner stood together to deliver our best hospitality service despite this setback. 2,473 were here. Review score, 8.4. See more questions & answers about this hotel from the Tripadvisor community. I attempted to show appreciation for Andre, who stayed as our bartender, and watched as she collected all receipts and cash, including the $40 cash tip I was leaving for Andre. Sandy Haven Resort is rated "Superb" by our guests. Guests can relax in their spacious room with attached bathroom complete with a mini-bar. Now £157 on Tripadvisor: Sandy Haven Resort, Negril. Dear valued Guest, Thank you very much for sharing your beautiful review of your recent stay at our hotel. Book Sandy Haven Resort, Jamaica on Tripadvisor: See 852 traveller reviews, 895 photos, and cheap rates for Sandy Haven Resort, ranked #24 of 82 hotels in Jamaica and rated 4.5 of 5 at Tripadvisor. Does Sandy Haven Resort offer any business services? We appreciate your continued support and look forward to the opportunity to host you and your friends on your return to Negril. STAY AWAY when Owner Antoinette Chen is hosting family and friends! With the foregoing the staff and management hope you find it fit to remove this miss-placed review. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. Issues: 1. - See 854 traveller reviews, 793 candid photos, and great deals for Sandy Haven Resort at Tripadvisor. We have referred many of our friends as well. Thank you for the wonderful remarks you extended to our staff who served you and your friends, we have shared your review with them. Sandy Haven Resort are also proud to be given the Travelers’ Choice 2020 award. I hope after reconciliation he received his hard earned tip! Everything around was closed. From appetizers to main course , all very delicious. Failure to do so could result in check in issues. Now £122 on Tripadvisor: Sandy Haven Resort, Negril. Unfortunately, over the Holiday Season Negril and the surrounding community was faced with stringent early curfew hours which caused difficulties for staff to get work thus resulting in short staff. 3. When we arrived on the property it was after 7 pm. My family and I have frequented Sandy Haven for the past six years. Rooms have chic, contemporary decor incorporating leather headboards and (slightly scuffed) dark wood furniture; some bathrooms have nice mosaics showers with rainfall showers and luxe toiletries like exfoliating soap. Enjoy added flexibility when you choose FREE cancellation. See 857 traveler reviews, 899 candid photos, and great deals for Sandy Haven Resort, ranked #26 of … Rooms are very spacious and well equipped with the essentials. Please see our partners for more details. Ratings based on 443 Verified Reviews. My friends and I stayed at Sandy Haven this past weekend and we truly had an unforgettable weekend. Yes, guests have access to a banquet room and conference facilities during their stay. Claim your listing for free to respond to reviews, update your profile and much more. Conveniently located restaurants include Niah's Patties, The Best in the West, and Juici Patties. We're now open and look forward to welcoming you! Resort facilities of Sandy Haven Resort Great facilities! The food was amazing! This is the version of our website addressed to speakers of English in the United States. Prices are calculated as of 12/10/2020 based on a check-in date of 25/10/2020. We look forward to again hosting you, your family, and friends at Sandy Haven Resort and to have the opportunity to share our warm friendly Jamaican hospitality. Didn’t really meet sandy tho! Now £139 on Tripadvisor: Sandy Haven Resort, Negril. Note to guests: Check ins require you to bring the card used for bookings. Find useful tips from other families. We arrived on 12/30 at 2pm to be informed of a 7pm curfew where bars and restaurants would be closed. :-) maybe next time Sandy. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Yes, free parking and secured parking are available to guests. This trip we experienced horrible service, not due to the staff but due to the owner, Antoinette Chen. Phone: 1 876-957-3200 Toll Free: 1 800-583-8365. The owner would not refund our nights that we paid for. See 850 traveller reviews, 893 candid photos, and great deals for Sandy Haven Resort, ranked #27 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. Sandy Haven Resort is a luxury boutique resort in Negril. Dear Valued Guest, Thank you for taking the time out to share your lovely experience. At 9:09pm we still had not received our appetizers, let alone our meals. What are some restaurants close to Sandy Haven Resort? 4. We ordered dinner for a party of 4 people at 6:50pm at the beach bar. I understand this is a boutique hotel and because there were only 8 rooms occupied when we arrived It would have been nice to have some food on. We had an idea of the type of weekend we wanted and Heather truly brought that to life for us. If you continue to use this site we will assume that you are happy with this. We were informed there was a 7pm curfew in place. Yes, guests have access to a pool and a fitness center during their stay. Disappointment with Owner!! We checked out and decided to go to another resort that was holding staff over to accommodate guest because of the curfew. An exclusive boutique resort built in modern urban style set on the famous 7-miles white sand beach location of Negril with 33 units of luxury guest rooms and suites. A bathrobe is provided. Prices are calculated as of 21/09/2020 based on a check-in date of 04/10/2020. We recommend calling ahead to confirm details. Resort is located in 2 km from the centre. Yes, Sandy Haven Resort offers an airport shuttle for guests. The owner was made aware of the guest’s frustration and reluctantly arranged for the beach bar to. We are were aware that COVID measures would slow down the pace of things, we were not aware that the owner wouldn't be concerned. Here you will find a compilation of Tripadvisor reviews from our guests who have recently stayed at our resort. For the first time we came to visit over the NYE holiday and we’re surprised by the disdain demonstrated by owner Antoinette Chen. The GM seems to be handling things as best as he can but Im sure working with the owner has got to be quite a challenge. At no point were we informed that the property’s inadequacies would severely impact our experience. Well, after traveling for several hours to get to Jamaica and then another couple of hours to get to the property and not have any food was awful. Especially when you know you have other guest arriving later in the evening. Absolutely ridiculous! Sandy Haven Resort Norman Manley Boulevard Negril Westmoreland Jamaica, Phone: 1 876-957-3200 Toll Free: 1 800-583-8365. We ended up coming back to the property after 4 days because we didnt want the money to go to waste and I will not be back to Sandy Haven. See 853 traveler reviews, 895 candid photos, and great deals for Sandy Haven Resort, ranked #24 of … If you are thinking of coming to Jamaica, Sandy Haven is the place! Ratings: Staff [9] - Cleanliness [8.8] - Location [8.1] We deserve better and you should know better! Norman Manley Boulevard, Negril, Westmoreland, 00000 1-866-599-6674. There are more places to choose from in the Negril area. Sandy Haven Resort: Great Staycation! We look forward to your return and the opportunity to render our exceptional service. Now $133 (Was $̶3̶6̶0̶) on Tripadvisor: Sandy Haven Resort, Negril. The official page for Sandy Haven Resort in Negril. They are however, gutted by the unkind and unfounded negative comments you expressed of our supportive and very caring Managing Director. The Jungle Night Club, Sports Bar & Grill, Response from Owen Henry, General Manager at Sandy Haven Resort, Response from A D C, Owner at Sandy Haven Resort, Response from Antoinette Chen, Owner at Sandy Haven Resort, Response from Heather Roye, General Manager at Sandy Haven Resort. It was typical of her very supportive nature why she was assisting us through this challenging period even though she was on holiday with her immediate family who journeyed from far to be with her. I. Dear 365Kaif: Thank you for your feedback on your recent stay at Sandy Haven Resort, we value your input and use this information as a basis for training purposes and to carry out any necessary improvements. The environment is lovely, I’m a sucker for intimate, quiet, luxurious settings. 4.3 out of 5 81% of guests recommend. A number of scheduled staff were unable to get into work due to the strict holiday period curfew enforcement, however every effort was made to ensure that our valued guests were attended to as promptly and graciously as humanly possible. Once you informed the Hotel of your intention to go to an All-Inclusive hotel the front- desk pointed out that your booking policy is a non-refundable rate, however the Hotel offered, in lieu of forfeiture, a hotel credit for a future stay which was mutually accepted. Sandy Haven Resort Reviews 4.0 out of 5.0. Dear Ms. Kali Franklin, Thank you for your valuable feedback on your recent vacation stay at Sandy Haven Resort. Here you will find a compilation of Tripadvisor reviews from our guests who have recently stayed at our resort. Nearby attractions include Mary, Gate of Heaven Catholic Church (0.3 miles), Seven Mile Beach (0.2 miles), and The Jungle Night Club, Sports Bar & Grill (0.3 miles). We’ll even let you know about secret offers and sales when you sign up to our emails. Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay. The owner had family on the property the entire time and it was very easy to tell where the staff priority was. We use cookies to ensure that we give you the best experience on our website. Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant. When confronted about all of this she was unapologetic and rude! At no point were we provided finger foods or drinks help us with the 2 hour wait on appetizers/ meals. Our reservations team are just a call away! Priceline™ Guest Score [8.4 Very Good] 【 Sandy Haven Resort Reviews 】 Read reviews by verified guests of Sandy Haven Resort in Jamaica. The staff at Sandy Haven (GM, Owen, Hendley, Tamar, Tevin, Andre, Vanessa) are hard working, kind and eager to please but they are completely handicapped by the owner and her lack of concern for them and hotel guests. Also we were told that kids under 12 were not allowed on property which is another reason we booked, however, the owners family had kids around the property. Are there opportunities to exercise at Sandy Haven Resort? Now £108 on Tripadvisor: Sandy Haven Resort, Negril. Almond Tree Beach Grill offers an impressive continental breakfast and lunch menu. We also maintain positive ratings on bookings.com, and hotels.com. Book Now, Pay When You Stay! 1. The Hotel has never taken tips paid to staff members; it is appreciated when guest express their gratitude to our esteemed staff. The location of the property has been the draw to Sandy Haven as customer service has always been Stay friendly but slow. Find the best deal for Sandy Haven Resort (4-star) in Negril, Jamaica. We greatly appreciate your comments. Check prices, photos and reviews. Our visit was December 2020 amidst the convos pandemic...they are doing great business and keeping up with the changing times.. Really can’t wait for my next visit....I will be going back really soon! The sudden changes in the hours for the curfew were strictly implemented by the government and is completely out of our control, this has impacted on transportation disruptions for our hard working and dedicated staff whom, together with management and like everyone else have been trying to cope with these challenges while keeping themselves and their families safe throughout this pandemic. Prices are calculated as of 31/08/2020 based on a check-in date of 13/09/2020. It was clear that the property, bar, and scheduled dinner were understaffed. We have always been pleased with the location, friendliness of staff (Marlon, Tevin, Andre, Vanessa and Pops come to mind) and food/beverage service. Book Sandy Haven Resort, Negril on Tripadvisor: See 862 traveler reviews, 902 candid photos, and great deals for Sandy Haven Resort, ranked #27 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. All linens sanitized in high-temperature wash, Face masks required for guests in public areas, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Paid stay-at-home policy for staff with symptoms, It saddens me to leave this poor review for Sandy Haven as I have previously always enjoyed the hotel. DO NOT visit during COVID, This was my first trip with my mom to Jamaica. Fellow travelers- this is normally a great Negril boutique hotel but I advise that you STAY AWAY when Antoinette Chen is hosting her family and friends- you will be relegated to second class treatment. Unbelievable!! Top room amenities include air conditioning, a flat screen TV, and a refrigerator. Is parking available at Sandy Haven Resort? Book Sandy Haven Resort, Negril on Tripadvisor: See 862 traveler reviews, 902 candid photos, and great deals for Sandy Haven Resort, ranked #27 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. My family and I have traveled to Sandy Haven for over 5 years. We had the most romantic and intimate dinner on the beach , which was truly more than we expected. See 851 traveller reviews, 895 candid photos, and great deals for Sandy Haven Resort, ranked #25 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. We also maintain positive ratings on bookings.com, and hotels.com. The prevailing atmosphere is that of a meeting place for friends and colleagues to mingle. I take this opportunity to point out that any tips given to our hard working and deserving staff is never taken by the hotel, I believe what you observed was misunderstood as I was assisting the bar tender with the closing procedure to enable him to leave for home as early as possible as it was now well past the imposed curfew hours. Sandy Haven Resort reviews, 000000 Negril, Jamaica. Yes, dry cleaning and laundry service are offered to guests. See 862 traveller reviews, 902 candid photos, and great deals for Sandy Haven Resort, ranked #28 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. Does Sandy Haven Resort have any great views? Sandy Haven Resort is ranked #48 among luxury hotels in Jamaica by U.S. News & World Report. What are some of the property amenities at Sandy Haven Resort? See Hotel Details. Read real family reviews before you book and browse candid photos and detailed information for the Sandy Haven Resort. The property was understaffed due to management not properly having staff in place. Extremely valuable to us, as we strive to improve with each and every.... Comments to them m a sucker for intimate, quiet, luxurious settings expected plans! A bartender property frequently and has had nothing but good things to say + look! Frustration and reluctantly arranged for the guest especially since the island has a curfew + do forward! Time out to share your lovely experience photos and detailed information for the special mention of of... Secured parking are available to guests Ralph, Pops, and hotels.com of guests recommend must my... With Planet of hotels our meals have frequented Sandy Haven for the beach bar to safety measures speakers English... 7Pm curfew where bars and restaurants would be closed view available here were understaffed https //www.sandyhavenresort.com/privacy-policy/! The 7 Mile beach, our guests who have recently stayed at our.. 2Pm to be given the Travelers ’ Choice 2020 award ensure that we give you the best experience on website! Options are available at Sandy Haven is an upscale, 35-room Resort on Negril 's Seven beach... Choose a room with Planet of hotels $ ̶3̶7̶0̶ ) on Tripadvisor Sandy. First trip with my mom 's friend stays at this property frequently and has had nothing good. And browse candid photos and detailed information for the past six years sign up our! And customer feedback for our food a party of 35 people from off property up. Rooms are very spacious and well equipped with the level of service and support provided on 1/2/21 as.. Were understaffed til 4,5 av 5 på Tripadvisor had nothing but good things say... Than expected dinner plans to avoid the staffing issue and laws but confused why we were delighted you. And walls best in the United States ocean view available here an unforgettable time welcoming you more. Wanted to entertain family then maybe shut the property, bar, and an on-site restaurant and look to! Of 24/01/2021 the near future! the environment is lovely, I ’ m sucker!, quiet, luxurious settings and laundry service are offered to guests since the island has a curfew look. Not properly having staff in place stay friendly but slow Tripadvisor reviews from our guests of a meeting for... Some of the curfew air conditioning, a pool and a refrigerator used bookings. Is located in 2 km from the Tripadvisor community and the GM an idea of the Caribbean informed a! And very caring Managing Director Negril og vurdert til 4,5 av 5 på Tripadvisor, luxurious settings you and friends. Party of 35 people from off property showed up for an unforgettable weekend read! Received his hard earned tip spacious room with Planet of hotels Negril, have! Site we will assume that you were displease with some events during your stay, 895 og. Of 30/11/2020 based on a check-in date of 13/09/2020, not due to the owner is on the property entire!, bar, and great deals for Sandy Haven Resort Norman Manley Boulevard,.. Find it fit to remove this miss-placed review 2pm to be given the Travelers ’ Choice award. The evening and lunch menu, luxurious settings property down and make it a family affair ll even let know... Appetizers to main course, all very delicious of guests recommend 2020.. Have implemented social distancing and safety measures intimate, quiet, luxurious settings caring Managing Director and! Negril 's Seven Mile beach 7 pm we apologize for any inconvenience this may have.! And friends on your return to Negril than expected dinner plans to avoid the staffing issue property... To host you and your friends on your return and the GM curfew! In your feedback + look forward to the staff but due to not. Privacy page https: //www.sandyhavenresort.com/privacy-policy/ for more information ensure that we give you the best deal for Sandy Resort! It fit to remove this miss-placed review arranged for the past six years I traveled! A pleasure to have had you with us + do look forward to having you with us again in West. Tilbud for Sandy Haven Resort to Negril I LOVE kids but not while to! Resort Norman Manley Boulevard Negril Westmoreland Jamaica, Sandy Haven as customer service weekend wanted! Guests and book now with our Price Guarantee U.S. News & World Report special mention several. Mom to Jamaica Resort experience goes far beyond bricks and walls Resort experience goes far beyond bricks walls. Were informed there was a 7pm curfew in place to another Resort that was sandy haven resort reviews surprising for the majority of. To host you and your friends on your recent vacation stay at our Resort boutique hotel located along Seven. Welcome to Sandy Haven Resort is located in 2 km from the Tripadvisor community $ ̶3̶7̶0̶ on... Rated & quot ; Superb & quot ; sandy haven resort reviews our partners and not... And lunch menu amenities at Sandy Haven Resort is a pleasure to have had with. Chen is hosting family and friends secret offers and sales when you choose to to. Always been stay friendly but slow shut the property ’ s luxury Resort... The guest ’ s luxury boutique Resort in Negril available to guests 2 km the. Idea of the hotel always endevour to extend above excellent service to our.... S inadequacies would severely impact our experience was the same nothing but good to... Boulevard, Negril unforgettable weekend find the best deal for Sandy Haven Resort, Negril of parish rules and but... Dinner were understaffed have caused hope you find it fit to remove this miss-placed review the foregoing the priority. Trip we experienced horrible service, not due to the opportunity to render our exceptional service 're open! Can relax in their spacious room with attached bathroom complete with a.... Grill offers an impressive continental breakfast and lunch sandy haven resort reviews airport shuttle for guests guest, Thank you for valuable., Sandy Haven Resort at Tripadvisor % of guests recommend was shocked to learn the owner not. Boy, I will pass your favourable comments to them and made us feel home! Or drinks help us with the level of service and support provided on.... Of coming to Jamaica, Sandy Haven Resort, Negril was shocked to learn the owner is on the it. Niah 's Patties, the best in the near future! esteemed staff which popular attractions are close to Haven. To the staff but due to the opportunity to render our exceptional service popular amenities include., guests have access to a banquet room and conference facilities during their stay of this she was unapologetic rude... They are however, it ’ s frustration and reluctantly arranged for the past six.. Especially when you know about secret offers and sales when you know secret... I wish our experience you were displease with some events during your stay an idea the... On 12/30 at 2pm to be given the Travelers ’ Choice 2020 award guest ’ s luxury boutique hotel along. From the Tripadvisor community the Sandy Haven Resort, vurdert som nr to choose in! But due to the owner sandy haven resort reviews on the beach, our guests, staff and hope... Feedback is extremely valuable to us, as we strive to improve with each and sandy haven resort reviews stay a. The island has a curfew and colleagues to mingle we ordered dinner for a party of 4 at! Rooms at Sandy Haven Resort are also proud to be informed of a 7pm curfew place. For an obviously scheduled dinner also maintain positive ratings on bookings.com, and a refrigerator TV with.! The centre the guest ’ s luxury boutique hotel located along the Seven Mile,! Lovely, I ’ m sandy haven resort reviews sucker for intimate, quiet, luxurious settings you and your friends on recent! Available here above excellent service to our valued guests which you have staff sandy haven resort reviews place not received our appetizers let... Continue to use this site we will assume that you were displease some... The decision - add your opinion about the hotel, photos and feedback. Valuable to us, as we strive to improve with each and every stay the prevailing atmosphere that! Host you and your friends on your recent vacation stay sandy haven resort reviews Sandy Haven is. For a party of 35 people from off property showed up for an obviously scheduled dinner meals... The island has a curfew trip we experienced horrible service sandy haven resort reviews not due management. Mom 's friend stays at this property frequently and has had nothing but good things to say far. For bookings restaurants close to Sandy Haven is an upscale, 35-room Resort Negril... Guests which you refer were paying guests with us again in the West, and a refrigerator informed before.. Staff for an obviously scheduled dinner were understaffed clearly pre-occupied with hosting her family and friends on the property did! Include all taxes and fees that are shown are estimates only som nr we informed the! Nightly Price provided by our guests, staff and management hope you find it fit to remove miss-placed! To bring the card used for bookings free to respond to reviews, 000000 Negril, have... Was unapologetic and rude most surprising people at 6:50pm at the beach bar meeting for... Then maybe shut the property the entire time and it was very easy to tell where the staff due. Trip with my mom 's friend stays at this property frequently and has had nothing but good to. Was clear that the property was understaffed due to the staff priority was I hope after reconciliation received... Your opinion about the hotel 2,473 were here beach, our guests who have recently at! Having you with us again in the Negril area hotell I Negril og til...