Compare features, ratings, user reviews, pricing, and more from Trustpilot competitors and alternatives in order to make an informed decision for your business. Excellent & Professional Support Services and quick to put Credit Card Purchase Funds into my Business Account. Nick was the ultimate patient! I received my first chargeback for a legitimate charge and was unable to register on the Business Track website. However, in Carolina's case, not only was she courteous, but I could sense her willingness and desire to assist me resolve the matter I was faced with. The Clover name and logo are owned by Clover Network, Inc. a wholly owned subsidiary of First Data corporation, and are registered or used in the U.S. and many foreign countries. Go to articles Analytics. It was very nice is these tough times to get a timely answer to my question and talk to someone who was so pleasant. Merchant One has 5 stars! At first glance, Merchant One has an impressive 4.8 rating out of 5 stars after 2,746 reviews. No after hours service for that. | American Express may require separate approval. Thank you! Merchant One's 24/7 support is there whenever clients need it, and their mobile, tablet, desktop, and in-store POS options give merchants a lot of flexibility in how they choose to accept payments. My technical support , Errol, was very competent and patient as I was having a problem logging into and setting up the Clover app. Initial Merchant One complaints should be directed to their team directly. everyone is super respectful and they really try their best and are super patient. Merchant One was my first call, and after speaking with my CS Rep, Steve Saka for 15 seconds, it became my only call. Amazing service. We pride ourselves on providing best-in-industry merchant services and solutions for an extremely diverse customer base. Merchant One is the best. I am a very happy client of Merchant One.Thank you Donnamaria Newton. The guy who helped me was terrific! Check out what 2,773 people have written so far, and share your own experience. After nearly reaching 200 complaints on the BBB (Merchant One has sported BBB accreditation si… I am new to the company from square and I think I’m going to love it...and their workers are so respectful. Tracking your reviews to improve service and increase customer satisfaction Go to articles Categories and TrustScore. All. We had not received our Merchant Statement since August. It is a rare trait among processors to give merchants the truth about saving money, a trait that Merchant One chooses to embody. Now I can’t even do business with Merchant One, I don’t even have a credit card processor at this point, can’t take any cards! The standard Merchant 1 Payments contract outlines a month-to-month agreement with no early termination fee, a PCI compliance fee of $9.99 per month, and an optional, non-cancellable equipment lease through Ladco Leasing, one of the worst ranked companies on our website. Read our how-to guides and FAQs on categories and the Trustpilot TrustScore An eCommerce website gets rated when using one of the review services that qualifies for Google Seller Ratings, such as Trustpilot. Steve was, and is, professional, personable, and guided me through the process beautifully. Merchant One has been a fantastic place to work for the last 6 years and counting. The Clover name and logo are owned by Clover Network, Inc. a wholly owned subsidiary of First Data corporation, and are registered or used in the U.S. and many foreign countries. We handle everything in-house, and we are available 24 hours a day 7 days a week. That was priceless Nick and mike were extremely knowledgeable and helpful and patient. Their fees are way less that the other processor that we were using, the gateway is easier to use. A … ... Retail Merchant Services. Merchant One is now charging me $56 per month with bull crap fees. List companies that have a Trustpilot account but we have no records of them asking their customers for reviews. Merchant Money in fact tried to make contact with you for over a full calendar month to discuss the missed loan repayment with no response by you to any of our approaches. Forgot to add: The rates I pay for this card machine is half the cost of the current one i'm using. Quick, professional, awesome! Very easy and patient in set up process!! Merchant One, Inc. is a registered ISO for Fifth Third Bank N.A, Cincinnati, OH, USA. The Clover name and logo are owned by Clover Network, Inc. a wholly owned subsidiary of First Data corporation, and are registered or used in the U.S. and many foreign countries. both customer and technical services are pretty amazing. There is also a PCI non-compliance fee of $20 per month for merchants who fail to … While Merchant One claims to serve over 100,000 customers, this number has remained curiously unchanged for several years.Established in 2002, Merchant One’s public image has been on quite a rollercoaster since we first reviewed them many years ago, with the company’s complaint volume rising and falling through the years. https://www.merchantmaverick.com/reviews/merchant-account-solutions-review Great first impression and very patient agents. Best in Card processing service. However, examination of the Trustpilot website reveals that most of the 5-star reviews are “invited” from Merchant One … The Merchant One website contains a link to the company’s Trustpilot reviews. The Clover name and logo are owned by Clover Network, Inc. a wholly owned subsidiary of First Data corporation, and are registered or used in the U.S. and many foreign countries. A good switch and bate. Pleasure talking to in helping me navigate through the pax80 device. You can also do it manually, by following Google’s guidelines on marking up products. Very patient! Only the latest review will count in the company's TrustScore. He deserves a pay raise. Merchant One is careful to ask the right questions and perform an accurate savings analysis; merchant… When the agent was giving me info I said y’all are way better than square and he became silent wind simply said. Merchant 1 Payments has truly been a great company to work with .They are honest with their rates and fees and the service is great. Bruno & Margarita & Justin were excellent! The company's customer actions need to be addressed but I … Let me tell you. Only complaint is the amount of information needed to process. Merchant One is a direct processor that proudly serves over 100,000 merchants across the country. Top-rated companies. After talking with Marc Lindor at Merchant One, who was understanding and very helpful, all of my issues were adequately resolved. This has been a great experience. It offers some terminals for free, but most come with a sales charge. | Read 21-40 Reviews out of 2,767 I cannot say enough about the customer service I received from the very best tech Michael. Very relaxed atmosphere as well, and co-workers and managers are always eager to assist and offer guidance whenever needed. Merchant One is a direct processor that proudly serves over 100,000 merchants across the country. Gomez was very helpful and knowledgeable on the product. Great experience I am so excited to get started with MerchantOne. Compare Trustpilot alternatives for your business or organization using the curated list below. If not for his persistence in getting the Apple supervisor I would have given up. A little rough on the take off. Things to Love About Merchant One. Not really happy with what my experience has been with this company have had several problems ever since I have set it up it has cost me the loss of several customers I hope that this can be resolved permanently soon it's about diverting attention is a poor leader. You deserve ten gold stars!!! Trustpilot integrations. Every time I call to ask a question she goes above and beyond to help me. I really can not say enough and my businesses’s success is indebted to him and the ppl at Merchant One! Felix, thank you for understanding my lack of computer skills. | American Express may require separate approval. If qualified, your rating will appear automatically in Google Shopping without any action required. This is the kind of customer service I provided to my customers during my career in CRM and it's not very common anymore. Merchant One has 5 stars! 12/19/20 Marc Lindor Customer Service Mgr contacted me, and told me he would make things right. HIGHLY RECOMMEND THESE FOLKS. I have an App. He was very centered on doing whatever it took to solve my problem. SourceForge ranks the best alternatives to Trustpilot in 2021. They pride themselves on providing best-in-industry merchant services and solutions for an extremely diverse customer base. BBB accredited since 11/24/2010. Merchant One has 5 stars! Tech support Michael and customer support rep Jason were great to work with. Check out what 2,278 people have written so far, and share your own experience. I can tell she cares about my business and has my best interest at heart. Month-to-Month Contract. Merchant One is a Miami, Florida-based independent sales arm of United Bank Card that uses First Data as its backend processor. Merchant One customers detail the use of deceptive marketing tactics has had a negative impact on its rating, although the vast majority of Merchant One’s customers are probably satisfied. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Merchant One Customer Service. But we finally got all “MY” bugs worked and it is working perfectly. Unclaimed. Representative was patient and explained exactly what I needed to do to accomplish the tasks that I was working on. Today 1/14/20I became owner of a Merchant One web site. He listened to my story and told me to fully document it and send it to him and he'd see that it was faxed to the appropriate department. Felix not only downloaded and emailed the statements to me but also helped me with contacting IQAccess to get my account re-opened. Mercedes was sweet and calm...she stayed patient with multiple questions...what good customer service is about! Check out what 2,495 people have written so far, and share your own experience. I was unable to get immediate help on the weekend. Carolina Fonseca, the representative who assisted me more frequently than others was very professional, courteous, and demonstrated a true desire to assist me with resolving my concern.From my many years of experience as a Customer Service Manager, I have monitor thousands of customer calls handled by representatives. He recognized that the problem was related to my Apple iPhone . List companies that haven’t claimed their Trustpilot account. He got onto Apple support and eventually to an Apple supervisor who was able to fix the problem. To feed all your products directly to Google Shopping. Arlene, very professional goes the extra mile.First phone call into customer service the customer service representative was not listening to me telling me stuff that I did not ask for I told her exactly what the problem was and she did not want to do the research and she was talking over me and telling me something that was not true she was so unprofessional so unethical and you should check the records to see who she was and she needs to be reprimanded the second time I called back I spoke to a lady by the name of Arlene being a customer service representative went the extra mile and done her job the other representative was discussing with her mouth over talking me would not listen and telling me in correct information. Everything went smooth as can be. He also offered that I could call and ask for him anytime we needed assistance again. That is wonderful customer service! They handle everything in house, and they are available 24 hours a day 7 days a week. Merchant One, Inc. is a registered ISO of Wells Fargo Bank, N.A., Concord, CA. | 2,278 people have already reviewed Merchant One… The popular Fiserv Clover terminals all come with an extra equipment charge. © 2021 Trustpilot, Inc. All rights reserved. Mr. Gomez Saints is my tech that set it up for my Merchant services for my company and he was very professional and friendly. The Clover name and logo are owned by Clover Network, Inc. a wholly owned subsidiary of First Data corporation, and are registered or used in the U.S. and many foreign countries. | Read 221-240 Reviews out of 2,773 Integrate your favorite tools with Trustpilot. I Highly Recommend this Credit Card Processing Service, Merchant One, which also has a very reasonable cost to a Merchant. Wish all customer service centers were this efficient. 5 stars from me. Highley reccomend and will certainly be using again in the future. Merchant 1 Payments went to bat for us and got us our money back. Her service was better than gold, and I appreciate you for having her onboard. Merchant One is a credit card processing company that has been in business since 2002 and is headquartered in Miami Beach, Florida. In addition, the company states it's options are competitive and state-of-the-art. I called Merchant One and they had to direct me to a different department. I was paying 0.2% with Merchant One and this new credit card processor wanted 4.5-6.5% and 100$ a month for being a “high risk” Merchant plus another hard inquiry! Alternatives to Trustpilot. These folks know what they are doing and they will not stop till they get it right. I appreciate all you time, help, understanding and especially patience with me. Customer service is one of the best I have come across if not the best. See BBB rating, reviews, complaints, request a quote & more. Glenn was amazing and very helpful. Credit Card Processing Services in Miami Beach, FL. Both sales and technical support have been easy to understand and will always get my recommendation. Take a look at this article to learn how to do it. great service pleasure talking with mike help with my problems. New to Merchant One, but everything has gone as promised. You are treated with respect, and hard work is valued and recognized. Merchant One has 5 stars! Felix was very helpful and kind. Direct number straight to who ever is dealing with you, giving you a more personal service. --GAM. . Glad we switched! Merchant One is a mid-sized processor headquartered in Miami Beach, Florida. Julian helped me super quickly, efficiently, and professionally- with enthusiasm! My experience was quick and painless. He. My Rep Mercedes was amazing! He was very informative. Arlene is a great asset to Merchant One. Merchant One, Inc. is a registered ISO of Wells Fargo Bank, N.A., Concord, CA. This was one of the best customer services calls I have had. Julian was very informative and patient with the many questions I had, with regards to updating my credit card processing machine.I’m truly thankful for his expertise and high level of professionalism. Filters 4. Being competitive in the market is also very important, and Merchant One is second to none in their ability to price match and find savings where other processors predict a loss. She was very helpful and we took care of the issues while on the phone. Phone calls were on time with a thorough explanation of the whole process. Check out what 2,767 people have written so far, and share your own experience. Merchant One, Inc. is a registered ISO of Wells Fargo Bank, N.A., Concord, CA. You can mark up your Trustpilot product reviews with rich snippets by using our SEO Product Review TrustBox. Stay away from this company. Marc is a wonderful account manager and helped walk me through all my options and solutions over almost a 3 weeks process. Robin with customer service was super helpful with our new account. I am new to this company and I am very satisfied with the services. | American Express may require separate approval. Handled everything like a champ. © 2021 Trustpilot, Inc. All rights reserved. after agreeing to the new rates my account cost more. The second was to let me know that not only had they banned the merchant, but that they were pursuing legal action against the same, in their native country, through VISA's own legal methods. Mike has that talent and sincerity and I'd hire him in a second. You can find contact details for Merchant One above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … | American Express may require separate approval. I highly recommend this company for Merchant Services.Thank you.VO distributions LLCVictor Oh. 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